FAQs


WHAT IS an escape room?

Locked In Fun escape rooms are live-action adventures where you get immersed into another world for 30 to 60 minutes to find your way out of a room using teamwork to identify and solve clues and puzzles. In each adventure you will be locked inside for a designated amount of time while you and your team try to figure out how to escape.

How does it work?

You will enter the room with the rest of your team, and then be given a set amount of time to solve the puzzles inside and escape. You’ll directly interact with many aspects of the environment inside, touching things, moving things, opening things, etc. There are no lines to follow or set paths to traverse, just a space full of clues, items, and puzzles.

ARE THE ESCAPE ROOMS SCARY?

Our escape rooms are designed around having fun and working as a team. We intentionally made the rooms without scary, gory, or freighting elements.

HOW LONG DO I HAVE TO COMPLETE THE GAME?

Each Escape Room Adventure has a different game length:
Immunity Quest = Full game is designed for 40 minutes. However, we can modify the clues and make it for a 15 minute, 25 minute, or 40 minute game based on the amount of people to get through within your timeframe.

Mayan Temple: = Full game is designed for 60 minutes. However, we can modify the clues and make it for a 30 minute, 45 minute, or 60 minute game based on the amount of people to get through within your timeframe.

ARE THERE AGE RESTRICTIONS TO ATTEND?

No one under the age of 13 years will be admitted.

Participants 17 years or younger must be accompanied by at least one adult that is at least 18 years old.

HOW LONG BEFORE MY SCHEDULED TIME DO I NEED TO ARRIVE?

We ask that you arrive at least 15 minutes prior to your scheduled ticket time in order to fill-out paperwork and listen to our tips and safety speech. If you arrive late your tickets will not be refunded or rescheduled. However, you can still do the escape room adventure you will just have less time to complete it.

IF I’M LATE, CAN I STILL PLAY?

It is not recommended since it does disrupt the game for the other participating players. However, your team will make the decision before they start the game whether or not you can join them. No refunds or rescheduling of show times will be offered for late arrivals or no-shows. Please account for traffic, and map us out beforehand so there are no surprises.

I NEED TO RESCHEDULE MY RESERVATION!

If you need to reschedule, you MUST contact us AT LEAST 3 days (72 hours) before your reservation. If you contact us after this period, or if your booking was created within this period, we WILL NOT be able to reschedule your booking. Please be aware of this before booking your reservation with us.

I WOULD LIKE TO CANCEL MY RESERVATION FOR A REFUND.

We have a strict NO CANCELLATION/NO REFUND policy. All sales are final and nonrefundable regardless of whether you show up for your reservation or the reasoning for you not being able to make it. Please be aware of this before booking your reservation with us.

IMPORTANT: We ask that you please do your research on what this is, where it is located, and how you will get here on time BEFORE purchasing your tickets.

HOW MANY PEOPLE CAN PLAY AT ONCE?

Each room varies, see below for maximum allowances:

Immunity Quest = Up to 6 people, Click here to purchase tickets and reserve your time.


Mayan Temple: = Up to 8 people, Click here to purchase tickets and reserve your time.



WHAT IF I HAVE A GROUP LARGER THAN THE MAXIMUM OCCUPANCY OF THE ROOM?

In this case management may make rare exceptions, but we strongly advise against it as the games and the rooms were designed according to the set capacity.

WHAT IS AN ESCAPE ROOM / ESCAPE GAME?

The escape game genre started out as a series of point-and-click computer games where players must escape from a locked area by using the environment around him/her. You must physically search the environment for items and clues that will help you escape. You are given a set amount of time to try and escape before your fate is sealed.

WILL I ACTUALLY BE LOCKED IN THE ROOM?

No, the exit to the escape rooms are always unlocked for safety reasons and participants are free to leave at anytime. However, once a participant leaves the room, they have eliminated themselves from the rest of the game.

CAN I PLAY IF I’M PREGNANT?

Since there is nothing physically strenuous in our escape rooms, you are welcome to participate with the rest of your team. However, keep in mind we have never delivered a baby before, but we are good at solving problems and will order the ambulance if needed.

ARE THE ESCAPE ROOMS WHEELCHAIR ACCESSIBLE?

When the escape rooms are being played at our location, they are indeed wheelchair accessible. Once we go mobile, it will depend on where we are asked to set up.

ARE THERE ACTORS IN THE ROOMS?

No there are no actors in our rooms. We do provide Game Guides which stay in the rooms and provide clues when requested.

WHAT DO I GET IF MY TEAM COMPLETES THE GAME AND ESCAPES?

Teams who are able to escape BEFORE time runs out will earn the option to purchase an exclusive “I WAS LOCKED IN FUN AND ESCAPED” t-shirt.

DO I HAVE TO BOOK ONLINE OR CAN I PAY CASH WHEN I GET THERE?

Yes you must make and pay for your reservation ahead of time with credit card or cash in person. If you want to pay cash on arrival, your credit card will be refunded.

I’M COMMUTING 2 HOURS TO BE THERE, AND I ARRIVED AN HOUR EARLY, IS THERE ANYTHING ELSE TO DO?

Yes, we are surrounded by great eateries and a few shops. Please click here to see a list of our favorite restaurants.

WHAT IS THE PARKING SITUATION THERE?

There is designated parking directly in front of our business.

I CAN’T FIND YOU GUYS, WHERE ARE YOU?

Our Address is 257 Commonwealth Dr. Carol Stream, IL 60188.  Click here for directions

I WANT TO BOOK FOR A BUNCH OF MY FRIENDS AND FAMILY, HOW DO I BOOK MORE THAN ONE TICKET?

No Worries. Our rooms are a flat rate. 1 reservation is for your entire group.

I AM PLANNING A PARTY, WHAT SERVICES DO YOU GUYS OFFER?

Whether it be a Birthday, Anniversary, or Wedding Party we are certainly a fun filled destination that provides a unique thrill you just can’t get anywhere else. Give us a call to book your private party today or contact us online.

MY BUSINESS DOES COMPANY GATHERINGS, DO YOU OFFER TEAM BUILDING EXERCISES FOR COMPANY OUTINGS?

We do offer Team Building services, and we’ve had some very large corporations come and benefit from the experience. Not only will it be unparalleled with respects to adrenaline pumping fun, it is also a valuable experience for comradery with coworkers, and an insightful observation of your team’s strengths. Click here for more information

I WANT TO HAVE A PRIVATE ROOM FOR MY FRIENDS ONLY, BUT WE DON’T FILL UP ALL THE SLOTS, IS THIS DOABLE?

Yes. We only rent private rooms, so you never have to be worried about being in a room with strange people…

IS IT POSSIBLE TO BOOK AN ESCAPE ROOM TIME OUTSIDE OF THE CURRENT SCHEDULE?

Yes. We are all about making events happen. Call our office to discuss what you would like to do.

I PURCHASED TICKETS FOR NEXT SATURDAY NIGHT, BUT I NEED TO RESCHEDULE TO A LATER DATE, HOW DO I DO THAT?

When you made your purchase you provided an email address. A booking confirmation was sent to that address and in that email there is a yellow button that says View / change booking. Click this button, it will take you to your booking on our website, click the 2nd button that says “Change” next to the date and time of your tickets. Here you can select the new date and time, which is subject to availability. In order to make the change, click the green BOOK button, and confirm your details by scrolling down and selecting “Next”, then check the box acknowledging our Cancellation Policy, and finally select “Confirm Booking” and you’re all set. Please note that you will not be able to make changes within 72 hours of your ticket time.

What should I bring with me?

Your inner Sherlock Holmes or Nancy Drew and all the sleuthing skills you can muster! The answers to the clues, riddles and puzzles are all in the room. You will be using your ability to look for clues, figure out logic, communicate with the other participants and apply deductive reasoning to escape. Don’t give up! Keep searching for clues. You are going to have to work fast!

Are cell phones permitted?

Yes. Cell phones are allowed into the room, but can only be used to answer incoming emergency calls. Phone cameras are strictly prohibited and you will immediately be removed from the escape room if you attempt to use it.